Last month during post-production, I noticed a slight hiss in the high-frequencies of my left audio channel, to which my lavalier microphone is always connected. After having my Sennheiser Evolution G2 100 Series wireless microphones a little under 5 years, it was understandable that maybe they were in need of service. These microphones have been everywhere with me since purchasing them for my first multimedia project in 2008 and have never failed or run into issues since. I was afraid that repairs would run me into the hundreds of dollars for such a sensitive piece of equipment, only to find out that Sennheiser offers a 10-year Warranty Service that honors repair and replacement for the wireless Evolution series of microphones. That's not a typo. 10 years!
Register through the online portal to create a Repair Order. Sennheiser covers shipping to and from their warehouse. Customer service is phenomenal, with quick personal communication. Repair turn around took a little over two weeks from the moment they received the package via UPS. Sennheiser ran the wireless microphones through diagnostics to reveal that the issue was in the lavalier. They replaced my old lav with a brand new microphone, cleaned the transmitter packs, and sent it back to me.
Product warranties and customer service simply do not exist like this anymore. Though it is exactly what will guarantee my loyalty to Sennheiser for the rest of my life. Their products are not only worth every penny, but the support behind them is incredible.
Thank you Sennheiser.